At a glance
- Client
- SANDALia
- Area
- AI Product
- Scope
- AI Order Processing, WhatsApp, Human-in-the-Loop, Modular Product
Result
Orders sent by WhatsApp or the web arrive as clean orders, and nothing is served until a person approves it
What I did
SANDALia is an AI ordering system for fruit and vegetable wholesalers and distributors to hospitality and shops. Customers order by WhatsApp or the web chat as they speak; the AI turns the message into a clean order (product, quantity, unit) and flags anything unclear for a person. The team reviews, corrects and approves each order, and only then does it go to the warehouse and delivery: the AI proposes, a person decides. Customers are told they are talking to an AI assistant and can ask for a person; the AI can be stopped with a button and every approval is logged. It is sold by modules, from the base order chat to WhatsApp, back office, warehouse, delivery, purchasing, staff and management. Each client has its own database, stored in the EU, and the AI reading of orders uses external providers that are disclosed in the data processing agreement before contracting. As CTO I am responsible for the technology of the product.